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Terms and conditions of use - Čaje bylináře Pavla Váni a léčivé rostliny

Terms of Use

Herbal Pharmacy provides its services to you subject to the following "Terms of Use". If you visit or shop at Herbal Pharmacy, you accept these conditions. Please read them carefully.

The information provided by Herbal Pharmacy on this site is for educational and information purposes only and should not be interpreted as a recommendation for a specific treatment plan, product, course of action or medical treatment.

Herbal Pharmacy does not provide specific medical advice, is not engaged in providing medical or professional services and does not endorse any medical or professional service obtained through or by any links to this site. Use of Herbal Pharmacy does not replace medical consultations with a qualified health or medical professional to meet the health and medical needs of you or a loved one. You exercise your own judgment when purchasing any product on this web site. Please check with a physician or healthcare professional if you suspect you are ill. Please review these "Terms of Use" before using this Web site and from time to time since the Terms of Use may be updated or changed periodically.

Herbal Pharmacy makes no representation that information, products, programs or services referenced on this website are available, appropriate or legal in any country or region outside the E.U. Those who choose to access this website are solely responsible for compliance with applicable law.


These Terms and Conditions of Business apply to all orders and deliveries between Herbal Pharmacy and its customers via the online shop

Order process

  • Herbal Pharmacy offers its customers a comprehensive range of medical herbs. By clicking on the products or product descriptions, the customer navigates to the product details, .e.g. details regarding the product properties, benefits, usage and dosing. The product is placed in the virtual shopping basket by entering the requested quantity and clicking on the shopping basket icon.
  • By clicking on the "shopping basket" button, displayed in the top right-hand corner of the online shop, the customer navigates to an overview page and at any time can check the goods in the virtual shopping basket and, where necessary, make changes.
  • If a customer does not wish to purchase additional goods, they can continue via the "To order/checkout" button. Registered customers can enter their user names and passwords here to automatically use their saved information for the order. Alternatively, the customer can register as a new customer and set up a customer account or continue the purchase without setting up a customer account. In such a case, the customer must enter their address and invoice information on the following page.
  • By further clicking on the "Continue" button, the customer reaches the penultimate order stage "Overview". The customer has access to an overview of the order here with details of the price (including the statutory VAT) and details of the delivery service and costs.
  • The order is entered into by clicking on the "Buy" button. This means a binding offer has been made.

Entering into a contract

The images of the range in the online shop are intended as an illustration and do not constitute binding offers for sale. By completing the order process by clicking on the "Buy" button the customer makes a binding offer to enter into a purchase contract. The customer thereupon receives an automated confirmation of receipt of order by e-mail (order confirmation). This order confirmation does not constitute acceptance of the offer. The contract with is only concluded when sends the ordered product to the customer and the shipping to the customer is confirmed by e-mail.

Quantity limitation

The offered goods are sold in customary domestic quantities only and only to persons of an age at which they are capable of entering into legal transactions.

Prices and shipping charges


All prices contain the statutory VAT and other price elements, and are to be understood plus shipping costs that may apply. We do not sell to businesses so we do not issue VAT receipts, nor do we refund the VAT.

Shipping charges

Herbal Pharmacy delivers from a minimum order value of €12.00/£9.00 (excluding shipping charges). For the shipping costs that apply please see Delivery information.

Dispatch and delivery

Herbal Pharmacy only delivers to private individuals. Unless stated otherwise in the offer, the delivery period is 5 to 7 working days after dispatch. Information about delivery and shipping conditions is available here.

In the event that some of the ordered products are not in stock, shall be entitled to provide partial deliveries at its cost provided this is acceptable for the customer.

In the event that Herbal Pharmacy is unable to deliver the ordered product because itself is not supplied by its own suppliers, without culpability on the part of, Herbal Pharmacy may withdraw from the contract. In such a case, shall inform the customer without delay and propose a comparable product. If a comparable product is not available, or if the customer does not wish to have that product delivered, Herbal Pharmacy shall, without delay, reimburse payments made by the customer. Deliveries are free of customs duties within the EU. In the case of delivery in countries outside the EU customs duties, taxes and other levies that may apply shall be borne by the customer.

In the event that supplied products are damaged en route, the Herbal Pharmacy customer service is to be contacted, where possible, without delay. As a result, Herbal Pharmacy shall have the option of lodging a complaint with the carrier or transport insurer regarding the damage. If the customer fails to provide notification of transport damage, this shall not have any effect whatsoever on the customer's statutory guarantee rights.

Retention of title

The goods shall remain the property of Herbal Pharmacy up until payment in full. Prior to the passing of ownership, pledging, ownership transfer by way of security, processing or redesigning are not permitted without approval by Herbal Pharmacy.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to

MUDr. Petra Kesnerova
Cihlarska 3111/5
695 03 Hodonin

Czech Republic

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Exclusion of the right of withdrawal

The right of withdrawal does not apply in the event of delivery of goods

  • that are not pre-produced and an individual selection or determination by the consumer is authoritative for their manufacture or goods that are clearly geared towards the consumer's personal requirements; goods that may perish quickly or goods whose sell-by-date would quickly run out,
  • that are not suitable for returns for reasons involving health protection or hygiene if their seal has been broken post-delivery,
  • that were post-delivery inseparably mixed with other goods.

For more details see our Returns and Replacements informations.

Payment methods

Payment for goods is to be made by Visa, Mastercard, or American Express credit card or Maestro & Visa debit card. Unfortunately, we cannot accept payment sent in the form of cash or cheques and are not responsible for loss.

In the case of possible returns the amount paid will be refunded. Should your credit card have insufficient credit we reserve the right to invoice you for the costs incurred in making requests for payment.

    1. Payment via bank transfer

      All listed countries can use the method of bank transfer, except Ireland. Please be sure to include your order invoice number in the payment reference field when you enter the information for your bank transfer. Please transfer the balance to the following account:

      Kesnerova, Petra, MUDr.
      Bank: Fio banka, a.s., V Celnici 1028/10, Praha 1, Czech Republic
      Account Number: 2300790445 / 2010
      IBAN: CZ4220100000002300790445

    2. Payment by credit card

      In the case of payment by credit card, amounts are booked within one week after shipping the goods.

If the customer defaults in payment, the purchase price shall incur interest during the default in the sum of 5 percentage points above the ECB base lending rate. If the customer is not a consumer, the default interest shall be 8 percentage points above the base lending rate. Herbal Pharmacy reserves the right to assert a claim for greater damage caused by default subject to furnishing proof in that respect.

  1. Credit Notes

    In the case of redeeming credit notes, the specific, valid redemption conditions, minimum order quantity and period of validity etc. are to be adhered to. The corresponding information is stated on the credit notes. In any case, only one credit note or one order / customer-related reduction can be redeemed for each purchase. Payment in cash or subsequent setting off with previous orders is not possible. Resale is not permitted.

Data protection

Herbal Pharmacy takes the protection of its customers' data very seriously. The Herbal Pharmacy data protection declaration can be viewed here.

Neither Herbal Pharmacy nor any of its employees will be liable for damages of any kind arising out of or in connection with the use of this site, including compensatory, direct, indirect or consequential damages.

The provisions of this Agreement are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not in any way affect the validity or enforceability of the remaining provisions.

Identity of the contracting partner

Herbal Pharmacy
Executive manager
M.D. Petra Kesnerova
Cihlarska 3111/5
69503 Hodonin
Czech Republic
e-Mail contact